1. Introduction
At Tobiira IO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our practices regarding your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
- Personal Information: Name, email address, phone number, billing information, and other identifiers you provide when creating an account or using our services.
- Usage Data: Information about how you interact with our services, including access times, pages viewed, and the routes you take through our platform.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Property Data: Information about properties you manage, including addresses, occupancy details, and related analytics.
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send administrative information, updates, and security alerts
- To respond to your comments, questions, and customer service requests
- To analyze usage trends and preferences to improve user experience
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and hosting.
- Legal Requirements: When required by law or to respond to legal processes.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly agree to share your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Objection: Object to processing of your personal information
To exercise these rights, please contact us at privacy@tobiira.io.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@tobiira.io.